laku Terms of Use

When you create an account on laku, you agree to these terms. We enforce them consistently across all players, whether you're accessing our sportsbook from Jakarta, Surabaya, Bandung, Medan, or any other supported region. Our terms cover account responsibilities, deposit and withdrawal processes, bonus conditions, and dispute resolution.

This page explains what we require from you as an account holder and what you can expect from laku. We've written these terms in plain language rather than dense legal prose. If you have questions after reading, contact our support team via the Help menu in your account.

Our services are available only where local law permits. Users are responsible for verifying that their access to and use of laku comply with their own jurisdiction's regulations.

Account Opening and Eligibility on laku

Who Can Open a laku Account

You must be at least 18 years old to open an account on laku. You must not be resident in or accessing laku from a jurisdiction where online gaming is prohibited. When you register, you provide an email address and mobile number; we send a verification code to your phone. Once verified, your account is active and ready for identity checks.

We require Know Your Customer (KYC) verification before your first real-money deposit or game selection. You upload a government-issued ID (driving license, passport, or national ID) and proof of address (utility bill, bank statement, or official correspondence). Our system scans these documents using automated checks. Once approved, real-money gaming is available immediately.

Your Responsibilities as a laku Member

You are responsible for protecting your laku login credentials. Never share your password or two-factor authentication codes with anyone, including laku support staff. If you suspect unauthorised access, contact us immediately via the Help menu. We can reset your password via email verification or disable your session remotely.

You agree not to use laku for money laundering, fraud, or any illegal activity. You will not create multiple accounts, use bots or automated tools, or attempt to exploit system vulnerabilities. If we detect such activity, we reserve the right to suspend your account without notice and forfeit any balance.

Deposits, Withdrawals, Bonuses, and Disputes

How Deposits Work on laku

We accept eight payment methods across Indonesia: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers via mobile banking, local payment, online payment, or e-wallet. When you select a payment method on laku, the system generates a payment code or mobile banking link. Complete the transaction in your mobile wallet or banking app. Once settled, your laku balance updates and you can immediately use that balance on any laku game or market.

Deposits are final — once you've sent funds to a laku Virtual Account or mobile wallet instruction, we cannot reverse the transaction. If you send money to the wrong recipient, contact your bank or payment provider; laku cannot intervene. We recommend confirming the payment code or account number before authorising any transaction.

Withdrawals and Payout Timelines

You can request a withdrawal to any payment method you've previously used to deposit. Open your account menu, select "Withdrawal", enter the amount, and choose your destination. Your laku balance is debited immediately, and your request enters our verification queue.

We review all withdrawals for fraud signals and account compliance. Most requests approve within one business day. Large withdrawals or accounts with unusual patterns may take 2–3 business days. Once approved, funds transfer to your chosen method. Mobile wallet transfers (local payment, online payment, e-wallet, mobile banking, local payment) typically complete within minutes. Bank transfers may require an additional 1–2 business days depending on your bank's schedule. We notify you by email and push notification at each stage.

Bonus Terms on laku

We occasionally offer welcome bonuses, reload bonuses, or promotional credits to laku players. Any bonus we provide is subject to our published terms, which we display at the time of offer. Bonuses are typically non-withdrawable until you've met a playthrough requirement — meaning you must use the bonus amount in wagers across specified games before converting it to cash balance.

Bonuses may have time limits (e.g. 30 days to claim or use). If a bonus expires, remaining credit is forfeited with no refund. We reserve the right to cancel any bonus if you breach these terms or engage in fraudulent activity. Bonus terms are specific to each offer; always read the full terms before accepting a bonus.

KYC Verification

Identity and address check required before deposits and real-money gaming on laku. Protects both your account and our regulatory standing.

Virtual Account

A unique bank account number assigned to you by laku for direct transfer deposits via online payment, e-wallet, mobile banking, local payment, or online payment.

Playthrough Requirement

The number of times you must wager a bonus amount before converting it to cash balance — e.g. a 3x playthrough means wagering the bonus three times.

Session Timeout

On iOS browser, your laku session expires after subject to verification of inactivity. On Android, you remain logged in until you manually log out.

Dispute Resolution and Complaints

If you believe a transaction on laku has been settled incorrectly or your account has been compromised, contact our support team immediately. Provide a clear description of the issue, the transaction or game involved, and any supporting details (timestamps, screenshots, etc.). We investigate all complaints and provide a response within 2–3 business days.

Game outcomes and odds on laku are final once the draw closes or the market settles. We do not adjust odds or results retroactively. If you dispute a specific game outcome, provide your laku game history reference number; we'll verify the result against our system records.

Jurisdiction-Restricted Access

laku operates only in jurisdictions where online gaming is legally permitted. We do not actively market in prohibited jurisdictions. If we detect that you're accessing laku from a jurisdiction where our services are restricted, your account may be suspended without notice. We do not offer refunds for suspensions tied to jurisdiction violations, though you may request withdrawal of your balance if available and permitted under local law.

Data Protection and Privacy

When you join laku, you provide personal information — email, phone number, name, ID, and address. We store this data encrypted and use it only for account verification, payment processing, regulatory compliance, and customer support. We do not sell your data to third parties. We retain your KYC documents for as long as required by law; you can request deletion after account closure by contacting support.

Changes to These Terms

We may update these terms at any time. If we make material changes, we'll notify you via email and in-app notification. Your continued use of laku after the change takes effect constitutes acceptance of the new terms. We encourage you to review this page periodically.